Privacy Policy

Data controller


ISDB Međunarodna špedicija d.o.o. is an independent subsidiary of ISDB Logistik GmbH, Friedrichshafen, Germany.

ISDB Međunarodna špedicija d.o.o. provides reliable and high quality international freight forwarding services as well as express deliveries and logistics-related services..


Personal data

Personal data includes particulars on personal or factual circumstances of a specific or determinable individual person. This includes for instance information such as name, address, telephone number and email address.

Information that cannot be linked to a specific or determinable individual - such as statistical data - is not considered as personal data.


Data subject

Identified or identifiable natural person who visits or use our website.


Applicable Data Protection Law and Commitment to Data Secrecy

ISDB Međunarodna špedicija d.o.o. performs data management in compliance with the applicable rules on data management, especially with regard to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), as well as according to the applicable rules of the Law on postal services.


Information Security

By means of technical and organisational security measures, ISDB companies do their best to protect personal data from loss or misuse.

Personal data is processed only in systems which are protected by appropriate security measures.

ISDB Međunarodna špedicija d.o.o. will modify the security and data protection measures as much as necessary in the light of technological progress.


Data Subjects Rights

ISDB Međunarodna špedicija d.o.o. respects the fundamental rights and freedoms of data subjects. GDPR increases the privacy rights of the data subject. Under this regulation you have the right to

  • be informed about and have access to your personal data processed (Right to be informed and Right of access according to Art. 15 GDPR)
  • obtain the correction of inaccurate personal data (Right to rectification according to Art. 16 GDPR)
  • obtain deletion of your personal data (Right to erasure according to Art. 17 GDPR)
  • restrict processing (Right to restriction of processing according to Art. 18 GDPR)
  • receive your personal data provided to us (Right to data portability according to Art. 20 GDPR)
  • object to processing data on grounds relating to your particular situation based on legitimate interests or the performance of a task in the public interest (Right to object according to Art. 21)

Provided that the necessary legal requirements are fulfilled.


Withdrawal of Consent

In case your consent has been requested for the processing of your personal data, please be informed that you have the right to withdraw that consent at any time in the future, without affecting the lawfulness of the processing based on the consent before its withdrawal.

Exercising your Rights

If you want to exercise your rights as a data subject or withdraw an explicit consent given please send a message to the ISDB Međunarodna špedicija d.o.o. explaining what right you want to exercise so that ISDB Međunarodna špedicija d.o.o. can take the necessary further steps to respect your rights.


Right to lodge a complaint

You have the right to lodge a complaint with the data protection authority of your country if you believe that your rights have been violated. For further information on the complaints process, please click here .


Data Categories, Purposes of Processing Personal Data and Legal Basis

For further information on the data categories and purposes of processing personal data and legal basis, please click here .

Collection, Processing and Use of Personal Data


Each time a user accesses a ISDB Međunarodna špedicija d.o.o. web page data is saved in a log file. The following specific data is temporarily saved:

  • IP number of the querying computer
  • Domain name
  • Date and time of access
  • HTTP answer code
  • Visited pages
  • Operating system with version
  • Browser with version
  • Screen resolution


For usage of the ISDB Međunarodna špedicija d.o.o. pages it may be necessary for the ISDB Međunarodna špedicija d.o.o. servers to set cookies. These cookies are used by the technical administrators of the web site. Every visitor can configure his/her browser to reject cookies. All visitors have the right to refuse cookies. Unless the consent of the user is given, no cookie data will be saved on the computer of the visitor. In this case, the data stored in the cookies will not be transferred to ISDB Međunarodna špedicija d.o.o.. The functionality of specific areas of the website may be inaccessible with cookies disabled.


ISDB Međunarodna špedicija d.o.o. makes difference between the open and close areas of the using of the ISDB Međunarodna špedicija d.o.o. Webpage. The close area is needed for the fulfilment of the contracts between ISDB Međunarodna špedicija d.o.o. Croatia and its Partners. Access allowed only by user name and password.

Among other functions the open area provides the user with an E-mail contact form, "Track and Trace", and the Parcel Shop search. Data entered in the scope of an enquiry via the E-mail form such as name, street, postcode, city, etc. is required by us in order to process your enquiry. Forwarding, sale or any other means of transfer of your personal data to third parties does not occur.

(4) The logfile data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the ISDB Međunarodna špedicija d.o.o. websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give ISDB Međunarodna špedicija d.o.o. an indication how the usability of the website can be improved further.

This web site uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so called "cookies", i.e. text files that are saved on your computer, allowing an analysis of how you use the web site. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there. Google will use this information in order to analyse your use of the web site, to compile reports about the web site activities for the web site operators and to perform further services that are connected with the web site use and the internet use.

Moreover, Google will transmit this information to a third party when indicated, as far as this is legally mandatory or as far as a third party is processing this data on behalf of Google. Google will in no case connect your IP address with other data of Google. You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. By using this web site you agree that Google will process the data collected about you in the manner described before and for the purpose named before.


Sending newsletter

ISDB Međunarodna špedicija d.o.o. – until withdrawal of the consent – is allowed to send newsletter to those customers who have previously agreed to send a newsletter to a given e-mail address. The database of the newsletters includes the name, email address and the time of the given consent or withdrawn consent. Data subjects have the right to withdraw their consent any time, they just have to click on the link included in the newsletter, write a letter to or contacting the customer service of ISDB Međunarodna špedicija d.o.o.. The newsletter database is only used for sending newsletters.


Identity and contact details of the Controller and Data Protection Officer/Country Data Protection Manager

If you want to contact the Data Protection Manager/Data Protection Officer please use the email address

You may also contact ISDB Međunarodna špedicija d.o.o. by sending a written letter to the Data Protection Officer of ISDB Međunarodna špedicija d.o.o.:

ISDB Međunarodna špedicija d.o.o.

Ilica 184
HR-10000 Zagreb

Tel.:   +385 1 5507 850
Fax:   +385 1 5507 851


Updates to this data protection information

This information was last updated on 02th May 2021




Cookies are:

Small text files stored on your computer, enabling an analysis of your website use. The information stored by cookies can be read by the website when you visit it again at a later date. On the one hand cookies are necessary to ensure that all processes on the site work smoothly. On the other hand cookies can make the re-use of the site easier for the user: Information stored by cookies at the first visit, e. g. language settings or user names, do not need to be entered again. Hence, the website adjusts itself to a certain extent to your individual needs under the condition that the same device will be used.


That’s why ISDB Međunarodna špedicija d.o.o. uses cookies:

To provide you an optimal service, adapted to your customer needs. For instance, some information you have already received at the first visit, will not be displayed once more.

Activities such as the login and logout process can be facilitated, information you already searched for will be displayed faster. The performance of the website can be increased.

Of course, ISDB Međunarodna špedicija d.o.o.makes organisational and technical provisions to protect your personal data and to avoid loss of information and illegal conduct.


ISDB Međunarodna špedicija d.o.o. uses the following cookies:

  • “_ga”, “_gat” and “_gid” (for Google Analytics, for detailed explanation see
  • “BIGIP“ (used for ISDB Međunarodna špedicija d.o.o. website internal load balancing)
  • “isdb-cookie-policy“ (used to store acceptance of this Cookie Policy)
  • “feature_release” (gradually provides new features to users which is required for an unrestricted use of the website)


How you can disable cookies:

Browser settings can be adapted easily. Thus, you can also disable cookies without much effort. Please note the following: If you disable cookies, your user name and password for login into the closed area of the website cannot be saved.

Please find a short introduction, how to deactivate cookies for your browser.

Mozilla Firefox:

  1. Open the Firefox browser.
    2. Click on the menu button and choose “Options”. Select the Privacy panel.
    3. Set “Firefox will:” to “Use customs settings for history“.
    4. Remove the check mark from “Accept cookies from sites“ to enable cookies, and uncheck to disable them.
    5. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Internet Explorer:

  1. Open the Internet Explorer.
    2. Click the “Tools” button and then click “Internet Options”. Click the Privacy tab, and then, under “Settings”, move the slider to the top to block all cookies.
    3. Click on ”OK“.

Google Chrome:

  1. Open Google Chrome.
    2. Select the Chrome menu icon.
    3. Select “Settings”.
    4. Near the bottom of the page, select “Show advanced settings”. In the Privacy section, select ”Content settings“. Select ”Block sites from setting any data“. Select “Done”.


  1. Open Safari.
    2. Choose ”Preferences” and click on ”Privacy“.
    3. Select the option “Always block”.